Shipping & Return Policy
At CT Dress Mart, we strive to provide a seamless shopping experience with reliable shipping and hassle-free returns. Please review our Shipping & Return Policy below.
1. Shipping Policy
Shipping Locations
We currently offer shipping across Nigeria.
Processing Time
Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time & Delivery
Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days (where available)
Delivery times may vary depending on your location.
Shipping Fees
Shipping costs are calculated at checkout based on the delivery location and order weight.
Free shipping may be available on eligible orders above a certain amount.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery.
Undeliverable Orders
If an order is undeliverable due to incorrect address details or unavailability, we will attempt to contact you. If unsuccessful, the order may be canceled or reshipped at an additional cost.
2. Return & Exchange Policy
Eligibility for Returns
We accept returns under the following conditions:
Items must be returned within 7 days of delivery.
Items must be unused, unworn, and in original packaging with tags attached.
Certain items, such as undergarments, jewelry, or personalized items, are non-returnable for hygiene reasons.
Return Process
Contact our customer support at support@ctdressmart.com to initiate a return.
Provide your order number and reason for return.
Ship the item back to our designated return address.
Once received and inspected, we will process your refund or exchange.
Refund Policy
Refunds are processed within 5-10 business days after approval.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
Exchange Policy
Exchanges are subject to stock availability.
If the requested item is unavailable, you may opt for a refund or store credit.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos as proof. We will arrange for a replacement or refund at no extra cost.
4. Contact Us
For any shipping or return inquiries, feel free to contact us:
CT Dress Mart: support@ctdressmart.com
By shopping with CT Dress Mart, you agree to this Shipping & Return Policy.